Hi there,
Thank you for bringing this issue to our attention. We are sorry to hear about your negative experience with our shipping process. We understand the frustration and disappointment this may have caused you.
Upon checking, we have not received any emails from you regarding this matter. We take our customer service seriously and strive to respond promptly to all inquiries. We apologize if there was a delay in our response.
Please know that we shipped the product within 24 hours, even over the weekend, and it arrived at your remote location in just a few days. We always strive to provide timely and efficient delivery to our customers.
We are sorry that our shipping did not meet your expectations. We will definitely take your feedback into consideration and work towards improving our services. Thank you for your understanding.
Best,
Matt
Customer Service Team