Dear Phil,
Thank you for your honest review of our 4/4 Rough Cut Yellowheart Lumber. We apologize for the disappointment and inconvenience caused by the quality of the wood you received. As an exotic wood, Yellowheart can vary in appearance and we understand your frustration with the difference from the website's picture.
We always strive to provide the best quality products to our customers, and we regret that we were unable to meet your expectations in this instance. Your feedback is valuable to us and we will use it to improve our processes and communication.
We are glad to hear that our customer service representative, Natalie, was able to assist you and provide a refund. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for choosing KJP for your lumber needs. We value your business and feedback.
Best,
Matt
KJP Customer Service Team