Had an issue with one of the two I purchased. Contacted Amana who told me to get a RMA from KJP. My initial contact was ignored (no response then a confirmation I was being ignored when someone accidentally replied all instead of sending a bcc) Then I was offered the opportunity to return the bit via post at my expense (don't live in Ottawa no mo') provided it had not been used. In my original email I said I got home and used it. The issue was it marred the work and the only way one could see that is if ya used the bit.
Turns out there was a problem the bit was defective and Amana took care of me without any assistance from KJP.
Was a gross interaction and I don't know why Andrew was such a meanie Richard head from the jump.
Really good bit. The pilot drill broke pretty early on. Seems to be a somewhat common issue. So I happened to be back in Ottawa and decided to pop in to KJP. Ran in to Andrew, who had no idea who I was, and asked about buying a replacement pilot drill. He was rude af and told me they don't stock the drill but I could go online and order it tho...
That was very helpful because I wasn't aware you can buy stuff on the internet.
