We will fulfill your order within 1-2 business days of receipt. For a limited time - online orders exceeding $150 within Canada (before taxes) ship for free*. All other orders are charged according to Canada Post or UPS shipping quotes provided.
*Free shipping is not available in NFLD, YK, NWT, or NU. Oversized and/or overweight (greater than 25lbs) may incur additional shipping charges. These charges will be added automatically at checkout. Additional shipping charges apply if you are a resident from a remote location of Canada. In that case, one of our sales representatives will contact you to give you the shipping cost. We reserve the right to, with consent, apply shipping charges as we see fit. This promotion only applies to online orders.
Telephone orders are not eligible for free shipping. Shipping quotes can be obtained by calling our retail store.
We are able to accommodate orders, to be picked up in-store, that are placed online or by phone.
You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). Please note, this does not include OneTIME tools as they are made to order items and are non-refundable. Returns after 30 days but less than 90 days will incur a 15% restocking charge. No returns after 90 days.
If you wish to return an item, please email firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond within 24-48 business hours with instructions on how to proceed.